Job post: Customer Service and Support Engineer

Title: Customer Service and Support Engineer for a HOT Cloud Computing Company (Aliso Viejo, CA)

Date: 7/15/2008

Description: Push the edge of the Cloud Computing revolution!

This position is for a mid-level operations/support engineer who will report to the Dir. of Operations and be responsible for new grid deployments, pre/post sales engineering, and direct customer support/training. Main responsibilities include primarily be pre-sales demos and operational deployments of the company's AppLogic Grid Operating System.
The position will require shift work, on call duties after normal business hours and could require some travel (<10%)

Skills: Minimum Qualifications and Requirements:

• Clear understanding and ability to communicate Architecture of Web based applications
• Strong and clear understanding of the English Language, Mutli-Lingual ++++
• Clear understanding of server virtualization technologies and methods
• Linux, LAMP, PostgreSQL installation and configuration a must
• html, Perl, bash, Java Script, Ruby +, PHP, Java + a must (understanding and minor dev. ability)
• Sysadmin and software development experience a MUST
• Customer service attitude / communications capability a MUST
• SW development a +, c/c++
• Being able to build a Linux distro from scratch a PLUS
• People who have defined processes and templates for others (or are capable of it) a major PLUS
• Clustering and high availability infrastructures a PLUS
• Training and teaching experience is a PLUS
• Ability to work in a fast paced, professional environment
• A positive attitude and ability to work in a team environment
• Ability to simultaneously manage multiple tasks for many clients
• Ability to communicate verbally and in writing with client on a consistent basis.
• Organized and detail oriented
• Must be a self starter with excellent communication skills

About the Company:
3Tera is a self-funded software startup changing the way applications and data centers are run. Our AppLogic grid operating system is quickly becoming the standard for utility and cloud computing, enabling SaaS and Web 2.0 companies to build their services without the capital investment and staffing associated with scaling their services with traditional managed hosting or collocation. Even traditional enterprises are coming on board. Our partners are leading hosting providers managing tens of thousands of servers. Our customer base is growing quickly, creating the need for dynamic skilled professionals to join our team.
3Tera offers competitive compensation and benefits including:
• medical and dental insurance
• vacation and sick leave
• stock option plan
Employment is at-will and subject to initial background verification.

Interested? Please submit your resume with compensation requirements to careers@3tera.com